Customer Service

I have received an item that is different from the one I ordered or a damaged item. What can I do?

If you find yourself in this situation, first of all, we would like to apologise for the inconvenience.
We will do our best to resolve your report in the best possible way.

Start the non-conformity return procedure using this form, specifying:

• order number
• email address

Place the item or items in their original packaging and wait for our instructions regarding collection of the item.

Without prejudice to the provisions concerning the right of withdrawal, Peserico guarantees the Buyer that the Products conform to the provisions of the Contract and that, in particular, they: comply with the description provided on its e-Shop; are suitable for their intended use; possess the qualities of goods of the same type.

In any case, Peserico does not guarantee that the images published on its Website or e-Shop will always correspond perfectly to the Products purchased.

Insignificant differences between the description of the Products on the Website or e-Shop and the actual characteristics of the Products delivered to the customer shall not be considered as grounds for non-conformity of the Products. 

The conformity guarantee for Products sold on the e-Shop is valid for a period of 2 (two) years from the date on which the Products are received by the Buyer.

If the relevant department confirms that the item is damaged or incorrect, the return shipping costs will be borne by the seller. 

In the event of lack of conformity, the provisions of Legislative Decree no. 206 of 6 September 2005, Articles 128–135-septies, shall apply, limited to transactions subject to the aforementioned legislation. These provisions apply exclusively to consumers and cannot apply where the Buyer made the purchase for business, commercial, craft or other professional purposes.

If they receive a Product that has a lack of conformity, the Buyer shall notify Peserico of any defect or lack of conformity of the Product as soon as the alleged non-conformity is discovered, indicating it when requesting the return. Where possible, they may request that conformity be restored by means of repair or replacement, at no additional cost. If these options are not possible, the Buyer shall be entitled to a reduction corresponding to the Price or to a refund of the Price.

We will refund the amount due using the same payment method used to complete the purchase.

The refund will be issued no later than 14 working days from the date on which the return is received at our warehouse and after verification of the non-conformity.

For any questions or queries regarding a return or the legal guarantees for non-conforming products, you can call (+39) 0445 450 912 (service available Monday to Friday, 9am–1pm and 2pm-6pm Italian time) or write to customer care here.