FAQ
All shipments are free.
Delivery usually takes 2 or 3 working days.
The courier used is UPS.
From the it.peserico.com and eu.peserico.com websites, shipments are made exclusively to countries in the European Union. From the us.peserico.com website, shipments are made to the United States.
Peserico.com does not ship outside the European Union. You can consult the store locator to search for Peserico single-brand stores near you. If you do not find a store near you, contact us to have the list of Peserico retailers near you or online.
After confirming your order, you will receive an email with a linkable UPS tracking number, from which you can track your shipment.
Follow your order via the link to the tracking number that was sent to you by email, usually within the day after the order, and you will find the estimated delivery date. During holidays and sales periods, shipments may be slightly delayed.
Enter the delivery address correctly when ordering, make sure that the name entered in the order is present on the doorbell of your home/office, enter a correct email and a traceable phone number.
If you are not present at the time of delivery, the UPS courier will send you a notification of the delivery attempt and will then notify you of the availability of your package at the UPS center closest to you.
If, however, you would like your package to be delivered after or within a specific date, enter a note in the order at check-out. We will do our best to satisfy your request.
Yes, you can return the items received within 14 days of delivery.
Yes, returns and size changes are always free.
You can make a size exchange of the same product with another available size, within 14 days of delivery of your original order. It is not possible to make an exchange with a different product.
To make a return, fill out the form at the link.
Enter the order number and the email used for the order itself.
Below you can select one or more items to return from your order. At the end of the return request process, you can download the label to use to send your package back. The label will also be sent to you by email. Apply the label to the package, replacing the previous one, and take the package to a UPS center.
You can return multiple items even at different times.
To change size, fill out the form at our To change size, fill out the form at our page.
Enter the order number and the email used for the order itself.
Below you can select the desired size from those available, for one or more items in your order.
If you do not find the size you want, contact us and we will let you know the actual availability in all our warehouses so if we can make it available to you.
At the end of the process, you can download the label to use to send your package back. The label will also be sent to you by email. Apply the label to the package, replacing the previous one, and take the package to a UPS center.
You can change or return multiple items even at different times
Enter the order number and the email used for the order itself.
Below you can select the desired size from those available, for one or more items in your order.
If you do not find the size you want, contact us and we will let you know the actual availability in all our warehouses so if we can make it available to you.
At the end of the process, you can download the label to use to send your package back. The label will also be sent to you by email. Apply the label to the package, replacing the previous one, and take the package to a UPS center.
You can change or return multiple items even at different times
After obtaining the return label, following the procedure at the link https://it.peserico.com/a/returns-and-exchanges, simply deliver the package to a UPS center. You can find the one closest to you at this link: www.ups.com/dropoff.
The item in the new size selected with the size change will be sent to you after we have received the returned item and verified its condition.
The refund for your return will be processed after we have received the returned items and verified that they are in their original condition. You will receive a confirmation email. From that moment on, the crediting times depend on the banking system and normally require up to a maximum of 10 days.
On the checkout page you will find all the payment methods available in your country.
In all countries of the European Union you can pay by credit card, PayPal or bank transfer. You can also do the express checkout with Shop Pay, PayPal, Google Pay or Apple Pay.
Depending on the geographical area, Klarna, Bancontact, Idéal or other different payment methods are also available.
Payment by installments is possible by choosing Klarna as payment method, where available.
Yes, you can pay by bank transfer after completing the order, by making a transfer to CONFEZIONI PESERICO SPA IBAN: IT 90 J 03069 60828 100000008769 BIC/SWIFT: BCITITMM
Insert the order number in the reason for payment.
No, you do not need to send the receipt of the transfer. The order will be shipped only when the order amount is credited to the current account.
The order will be shipped only when the order amount is credited to our bank account.
To search for products on the site, use the menu. In “New Arrivals” you will find recently added products. In the “Woman” and “Man” categories you will find all the seasonal products available, including new arrivals.
Within each category, you can use the filters to search for products by size, model, fabric, color, fit, sleeve length.
Yes, each product has an identification code, the SKU code, made up of 4 groups of numbers, for example 68-p04718-01934-844, where 68 corresponds to the season; p04718 corresponds to the style, 01934 to the fabric and 844 to the color. The code is present in the URL of the product page and in the description of the same. It is also printed on the label of the physical product.
On the product page, you can view related products at the bottom of the page. We also suggest you to visit the Look pages under the “Collections” heading in the menu, where the Looks of each Women’s, Aurea, Easy and Men’s collection are published. You can also visit the Fashion Show page of the collection you are interested in, to find inspiration. You can also visit the “Sets and coordinated” page under the “Women’s” or “Men’s” headings. Finally, please visit our Instagram account to get inspired more from our styles and shootings.
To search for a product in the same fabric, search for the sku code of the item you have selected, which you can find both on the product page and on the label of your item, and take the third five-digit code (e.g. 01934). Enter the five-digit code in the site search lens and the available items made of the same fabric will appear. If the item you are looking for does not appear, if the code is made up of letters as well as numbers, the item to match may have a different code. Check if it is in the related products at the bottom of the product page. You can also visit the “Suits and Sets” page under “Woman” or “Man” in the menu.
You can request the cancellation of your order by contacting our Customer Care, who will let you know if there is still time to cancel. Cancellation will be possible if your request is taken into account when the order has not yet been processed or has not yet been handed over to the courier for shipping. It may happen that your email is read slightly late or that it is not possible to cancel the shipment.
A total or partial cancellation of the order can be caused by the lack of availability of the items you ordered, due to a misalignment of the quantities available in the warehouse. This can happen very rarely and at the end of the season and is also communicated to you by email by our Customer Care.
A total cancellation of the order can occur when the order is reported to us as a fraudulent order.
If you do not understand the reason for the cancellation, please contact us.
The sizes shown on the site for each product are Italian sizes. You can find the size conversion in European, German, French and American sizes at the following link: https://eu.peserico.com/pages/size-chart
The sizes of our garments are Italian sizes. To choose the right size for you, click on “Find your size” in the product sheet. By entering your data regarding your year of birth, height and weight in a completely anonymous way, the most suitable size for you for that specific garment will be calculated. The suggested size is not in fact the same for all garments in the same category, but may vary based on the type of model and fabric. This tool is very reliable.
Remember that if the size ordered is not suitable for you, you can request a free size change.
Consider that the sizes suggested by the tool are sizes for a loose fit. You can choose the “tight” or “wide” fit as an alternative to the “normal” one.
You can also take your body measurements and compare them with the standard size chart at the link https://it.peserico.com/pages/size-chart but each item can vary in fit based on the model and fabric.
If you have particular needs, you can contact us to request the specific measurements of the item you are interested in.
Remember that if the size ordered is not suitable for you, you can request a free size change.
We suggest you create an account, because in this way you will have access to your order history, you can save your addresses, create a wishlist of your favorite items, complete orders more quickly and have the tracking and status of your orders in one place.
By signing up for the newsletter you will receive a 10% discount code valid once on all non-discounted items. You will be the first to receive the latest news from the brand and collection. In addition, you will be able to take advantage of exclusive promotions reserved only for subscribers.
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