Returns and refunds
Notice:
Our logistics are closed from August 12th to 20th for the summer holidays. However, your returns will be properly delivered to our UPS depots and will be processed starting August 21st.
Consequently, refunds may be subject to slight delays.
Thanks for understanding
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Making a return on an order placed on peserico.com is super easy and free!
Here's how to:
- Pack the items you wish to return, with the original tags, inside the box and be sure to seal it tightly.
- Apply the pre-printed label, which you will have received inside the package addressed to Peserico Logistics Ecommerce - via Mario Sbicego, 3 - 36073 Cornedo Vicentino VI (IT), to the outside of the box, carefully removing or covering the old shipping label.
- Bring and deliver the package to the nearest UPS Access Point.
UPS collection points are many and widely scattered throughout Europe. Here are links to find the nearest UPS point right away: https://www.ups.com/dropoff?loc=it_IT
Therefore, there will be no need to do anything more at peserico.com
The limit of days to make a return (starting from the day the order is received) is 14 calendar days.
All returns made beyond the allowed limit will not be accepted.
After receiving, evaluating and accepting the return at our logistics, the paid amount of the returned items will be refunded within 14 days.
The refund will be accredited to the same credit card used to pay for the order.
In the case of payment by bank transfer, you will be contacted by our Customer Care to request confirmation of the bank details on which to make the transfer.
Again, an automatic refund email will be sent as soon as it is made.
Some important notes regarding returns:
Items being returned must be in perfect condition and shipped with the original box tightly closed, with all original tags and paperwork inside.
All items that are visibly used, stained or damaged will not be accepted as returns, and will be sent back to the customer. The Company also cannot be in any way responsible for the loss of garments while in transit.
Where applicable, packaging, belts, authenticity cards, dust bags, and accessories must also be returned. Returns must be shipped from the original country of receiving with the relevant document found inside.
If by mistake the return label is missing inside, please contact Customer Care who will send a label to be printed.
The limit of days to make a return (starting from the day the order is received) is 14 calendar days.
All returns made beyond the allowed limit will not be accepted.
Without prejudice to the provisions of the preceding point for withdrawal, Peserico warrants to the Buyer that the Products comply with the provisions of the Contract and that, in particular, the same: Comply with the description provided on the e-Shop; Are appropriate for the intended use; Possess the qualities of goods of the same type. In any case, there is no guarantee that the images posted on the Site or the e-Shop are always accurate. Non-significant differences between the description of the Products on the Site or the e-Shop and the actual characteristics resulting upon delivery will not be considered as a cause of nonconformity of the Products. The conformity warranty of the Products sold on the e-Shop shall be in force for a period of 2 (two) years from the date of receipt of the Products by the Buyer. In the event of defects of conformity, the rules set forth in Legislative Decree of September 6, 2005, No. 206 of the Italian Law, from Articles 128- 135-septies, limited to transactions subject to the aforementioned discipline, will apply. They apply exclusively to consumers and may not operate if the Buyer has made the purchase for entrepreneurial, commercial, craft or otherwise professional purposes. In this regard, it is understood that in case a non-conforming Product is delivered, the Buyer may request the restoration of conformity, if possible, at no charge by means of replacement. Where such options are not possible, the Buyer shall be entitled to a corresponding reduction in the Price or a refund of the Price. The Purchaser shall notify Peserico of any defect or lack of conformity of the Products, within 2 (two months) from the date of discovery of the alleged discrepancy, following the procedures indicated for returns by filling in the appropriate form on the Site or by writing to shoponline@peserico.it.
Subsequent to such notification the Buyer and Peserico shall make arrangements to collect the Products. It is understood, however, that the reception of the Products does not imply any recognition by the Seller of defects or faults being necessary accurate verification. An action aimed at asserting hidden defects shall, in any event, be time-barred within twenty-six months from delivery of the Product.
For any questions or concerns regarding a return or legal warranties for non-conforming products you may call (+39) 0445 450 912 (service available Monday to Friday 9am - 5pm GMT+2) or write to customer care here.
