Customer Service

I want to make a return, what do I need to do?

If you wish to return an item and receive a refund of the amount paid, you can submit a return request online within 14 days of delivery, using the form available at this link, where you will be asked to enter your order number and the email address used to place the order.

Size exchanges are not available for extra-EU countries: a return entitles you to a refund. 

Guide for preparing your return

• Place the item(s) back in their original packaging, in perfect condition.
• Include a copy of the sales document exclusively inside the packaging.
• You can return the item in two ways.

1. Using the seller’s return service.
   

Our Customer Service will check your request. Once it has been approved, you will receive by email from Calicantus S.r.l., the seller of your order, the prepaid return label and the pro-forma invoice for customs. You must send the item back within 14 days of your return request.

Print the label and the pro-forma invoice you have received (the label shows the address Peserico Logistics Ecommerce – Via Mario Sbicego 33 – 36073 Cornedo Vicentino (VI), Italy) and attach them to the outside of the package, after removing the previous shipping label.

Drop off the parcel at a UPS point (you can find the nearest one at www.ups.com/dropoff) or schedule a pickup at your address, upon UPS service availability. 

A contribution applies to this service and is deducted from your refund, as shown in the table below. No additional costs or customs duties will be charged for the return.

2. On Your Own, at Your Own Expense.

Our Customer Service will check your request. Once it has been approved, you can arrange the shipment yourself, at your own cost and risk, to Peserico Logistics – Via Mario Sbicego 33 – 36073 Cornedo Vicentino (VI), Italy.

In this case any duties, taxes and customs charges on the return are also borne by you and may be deducted from your refund.

We recommend an insured and tracked shipment: for returns sent on your own we are not responsible for the loss of the parcel.

Once we receive the item, we will check its condition. The refund will be credited by Calicantus within 14 days of your return request, using the same payment method used for the purchase; we may wait until we have received the item or proof that it has been sent.

Important notes on returns

Items must be returned in the same condition in which they were received, in their original packaging, with all tags, labels and documents included at delivery. You may try the garment on, but please do not remove the security seal, if present.

Any accessories included in the original package must be returned together with the item.

If the item is used, stained, damaged or missing its tags, the refund may be reduced in proportion to the loss of value. If the garment has lost all its value, no refund will be made and it will be sent back to you, on request and at your expense.

The item must be shipped from the country where it was delivered.

Return requests must be made within 14 calendar days of the day the order was received: requests submitted after this period cannot be accepted.