Customer Service

Shipping - Extra UE Countries

Shipping is free of charge. The price you see on the website and at check-out also includes the duties, taxes and customs charges of the destination country: you will not be asked to pay anything on delivery.

Orders are shipped by UPS standard service. Delivery generally takes 4–7 business days from collection of the Products by UPS. Delivery times are indicative and may vary depending on the destination country and customs procedures.

Orders are processed Monday to Friday, excluding Italian national holidays.

When placing your order, please enter a complete and correct shipping address, with all the information needed for delivery. This will help the courier find the destination and avoid delays.

Once your order has been shipped, you will receive the UPS tracking number by email or text message, depending on the contact details provided at check-out, so that you can follow the delivery.

If you are not available at the time of delivery, UPS may make a new attempt or, where available, leave the parcel at a UPS Access Point near the delivery address. The parcel will remain available for collection for the period indicated by UPS; if it is not collected, it may be returned to the sender.

For any question about the shipment of an order or a return, you can contact our Customer Service on (+39) 0445 450 912, Monday to Friday, 9am-1pm and 2pm-6 pm, or contact us here.